Veterinary Jobs in Chicago, IL

Mid North Animal Hospital has been proudly serving the Lincoln Park neighborhood of Chicago, IL, since 1973. Since 2000, Mid North Animal Hospital has been accredited by the American Animal Hospital Association (AAHA)

Our facility includes an extensive in-house laboratory, a fully stocked pharmacy for your convenience, an in-hospital surgical suite, digital X-rays, and comfortable exam rooms. We have strong relationships with specialists and can refer our patients to the experts they need for complex health issues or specialized procedures.

Our practice is excited to expand to our team! We are looking for a CSR who is has great communication skills, significant customer service experience, and preferably previous experience in vet med.

We are proud to offer our teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Flexible schedule

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

Client Service Representative Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented.
• Collaboration & Teamwork: Carefully coordinating actions with practice team members. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying patient visit outcomes to clients and teammates to ensure successful client care, applying excellent written and verbal skills.
• Active Listening: Following the expressed wishes of teammates and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
  Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm and appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• High school diploma or equivalent
• Previous veterinary experience preferred
• Previous reception experience required

Job Type: Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• reception: 1 year (Preferred)
• veterinary: 1 year (Preferred)
• Phone etiquette: 1 year (Preferred)
• Computer literacy: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Mid North Animal Hospital has proudly served the Lincoln Park neighborhood of Chicago, IL, since 1973. We are honored to have been trusted to care for our community’s pets and are committed to providing the highest quality veterinary care possible throughout your companion’s lifetime.
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We understand the special role your pet plays in your family and strive to ensure you are an active partner in your pet’s healthcare choices. Our state-of-the-art diagnostic tools and experienced veterinarians help us ensure that your pet will receive superior care no matter what may happen.

Our facility includes an extensive in-house laboratory, a fully stocked pharmacy for your convenience, an in-hospital surgical suite, digital X-rays, and comfortable exam rooms. We have strong relationships with specialists and can refer our patients to the experts they need for complex health issues or specialized procedures.

Since 2000, Mid North Animal Hospital has been accredited by the American Animal Hospital Association (AAHA), an achievement shared by only 12% of animal hospitals in North America. As proud Champions for Excellent Care, we adhere to over 900 standards of care and are evaluated every three years to ensure we continue to provide the best care possible to you and your pet. In 2015, we also received Silver Certification as a Cat-Friendly Practice through the American Association of Feline Practitioners.

Mid North Animal Hospital has always been a cat-friendly practice; however, our perceptions and behavioral and medical knowledge have changed dramatically over the last 15-20 years. Our highly trained staff is aware of your kitty’s special needs, and our goal is to provide them with the highest level of care and compassion possible.

In 2016, our veterinarians, manager, and many of our staff became Fear Free Certified. The Fear Free mission is to prevent and alleviate fear, anxiety, and stress in pets by inspiring and educating those caring for them. We’re proud that our team members are evolving with veterinary medicine and are committed to looking after your pet’s physical and emotional well-being. We take the “pet” out of “petrified” and put the “treat” in treatment!

Hours of Operation

​​​​​​​Monday-Friday 7 am – 6 pm & Saturday 8 am – 2 pm

Position Purpose

The Veterinary Technician assists the veterinarians and lead technicians with patient care and treatment, monitors hospitalized pets, maintains inventory, prepares prescriptions, performs routine in-house laboratory work, educates clients regarding veterinary care and procedures, and assists with surgical procedures.

Veterinary Technician Competencies

• Patience & Compassion: Remaining professional while still making teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crises while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with veterinarians and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of veterinarians and sometimes patient owners. Picking up the needs of veterinarians and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Assist veterinarians in the practice of veterinary medicine and surgery and other tasks as needed.
• Assist veterinarians in outpatient exams by taking histories, vital signs, and weights, as well as providing client education.
• Prepare patients for surgery and monitor vital signs of the patient during surgery.
• Obtain blood, stool, and other samples; perform in-hospital laboratory testing and prepare specimens for outside laboratories.
• Take, develop, and maintain radiographs following proper safety procedures.
• Provide basic animal handling and restrain animals during exams.
• Administer and monitor medications, anesthesia, vaccines, and treatments at the discretion of the veterinarian.
• Clean and straighten exam rooms, treatment, and lab areas; restock exam rooms with supplies. Assist other team members to keep the public areas of the practice clean; clean and maintain all medical equipment.
• Demonstrate warmth, courtesy, and professionalism in all interactions with clients; exercise compassion and care in all interactions with patients.
• Communicate with veterinarians and practice team members, including client discussions, patient plans, client concerns, etc.
• Any other duties as assigned.

Requirements/Qualifications

• Previous veterinary experience preferred
• Ability to lift patients and carry equipment up to 25 pounds; ability to lift patients or carry equipment over 25 pounds with assistance
• Practice OSHA safety techniques, including proper PPE
• Basic math and the ability to calculate medication dosages
• Basic computer skills, familiarity with MS Office applications, etc.
• Strong communication skills to ensure patient safety

Benefits Offered

• Paid time off
• Health, dental, and vision insurance
• Retirement benefits (401k, Rothk, and matching)
• Bonus incentive
• Career and professional development opportunities
• State licensing fee reimbursement for credentialed technicians
• VTNE support
• Employee Assistance Program
• Employee Referral Program